Refund & Shipping Policy

Returns

Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange
after this period. To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging. Several types
of goods are exempt from being returned. Perishable goods such as food, flowers,
newspapers or magazines cannot be returned. We also do not accept products that are
intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send
your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received
your returned item. We will also notify you of the approval or rejection of your
refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within a
certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged; within the warranty period
indicated with the product at the time of the purchase. If you need to exchange it for
the same item, send us an email at info@twindi.com and send your item to: Office 24
, Building 67 , Street 3 Tubli-Bahrain .

Shipping

Our products are shipped within 2-3 Days, within in kingdom of Bahrain, using the
following carriers: Local Delivery or Fastbird.

To return your product, you should mail your product to: Office 24 , Building 67 ,
Street 3, Tubli – Bahrain. You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of return shipping will be deducted from your refund. Depending on
where you live, the time it may take for your exchanged product to reach you, may
vary. If you are shipping an item over 50 BD, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we will
receive your returned item.

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